our policies
practice policies
Please take a few minutes and familiarize yourself with our practice policies. In this section we review policies for:
- scheduling appointments and arriving for scheduled appointments
- cancelling appointments
- calling our office during and after hours.
- billing and collection policies
- key clinical policies including policies for obtaining prescription refills and our vaccine policy.
If you have any questions about any of these policies, please contact our office at 402-465-5600 and ask for any member of our Administrative team.
LOCATIONS
3262 Salt Creek Circle, Lincoln, NE 68504
4020 Hohensee Drive, Lincoln, NE 68516
8201 Northwoods Drive, Lincoln, NE 68505
1336 West A St, Suite B Lincoln, NE 68522
Phone: 402-465-5600
Fax: 402-327-6074
Holidays
Complete Children’s Health is closed on some holidays including Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Easter, Mother’s Day and Father’s Day. Other select days may have reduced hours.
HOURS
Clinic Hours-Weekdays
8:30 am to 4:30 pm Monday – Friday
Clinic Hours-Weekends
Hohensee Location Only
9:00 am to 4:00 pm Saturday
9:00 am to 1:00 pm Sunday
Clinic Hours-Evenings
Monday – Thursday starting at 5:30 pm
Phone Hours
8:00 am to 5:30 pm Monday – Thursday
8:00 am to 5:00 pm Friday
8:30 am to 3:30 pm Saturday
8:30 am to 12:15 pm Sunday
After hours - call 402-465-5600 and choose option 1 to reach our after hours Nurse Triage line.