about us

our policies

practice policies

Our offices can be reached at 402-465-5600 during the following hours:

9am to 5pm Monday through Friday
9am to 4pm on Sat. at the West A St. Office only
1pm to 4pm on Sun. at the West A St. Office only

During office hours your call will be handled by our automated phone system with the following selections:

1: Appointments
2: Lab
3: Billing
4: Referrals & Medical Records
6: Nurse Questions & Prescription Refills
7: Synagis Team
8: Research
0: Operator

After office hours you may call Telephone Line to Care (TLC) at 402-219-7777. This is our after-hours nurse advice and triage service which can be used when your child is sick or has a minor (non-life threatening) injury. You can also access the TLC website for online help regarding your child’s illness.

If your child’s illness is life threatening or the injury is major, call 911. Please ask the Emergency Room to contact your child’s doctor to discuss this illness or injury.

appointment policies

It is our goal to stay on time when seeing patients so we ask that you call and make an appointment for your child to be seen. If you have more than one child who needs to be seen, please tell the scheduler. This will assure that enough time is being reserved for your children. Please be on time for your appointment. If you are late, we will make every attempt to see your child but it might be necessary to ask you to reschedule.

We do our best to stay on time but occasionally emergencies cause delays. These can be in-office or in-hospital emergencies such as a c-section or admission. If the delay will be lengthy, our staff will need to reschedule your appointment. We make every attempt to reschedule your appointment for the same day with another provider if possible. If not, it will be scheduled with your provider for their next available time.

If you are unable to keep your appointment, please call to let us know. This will allow us to open that appointment for another child.

Several of our providers work at both offices so our scheduler will give you not only the date and time of your appointment but the location as well. Due to multiple office locations, please make note where your appointment is scheduled.

vaccine appointments

The providers of Complete Children’s Health follow the American Academy of Pediatrics and CDC recommended vaccine schedule. We firmly believe that vaccinating children and young adults may be the single most important health-promoting intervention we perform as health care providers and you can perform as parents/caregivers. Click to Read our Practice’s Vaccination Policy

credit card policies

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refunds

All refunds for payments made in error will be provided as a credit card used within five (5) business days from the date that the error is discovered and validated. All other payments made by credit card on this site are final.

Shipping

Complete Children’s Health does not ship merchandise.

prescription refill

We request that you notify our office at least 24 hours before you need the refill. This gives our nurses enough time to check with the physician before calling in the refill. Prescriptions will not be refilled after the office is closed or on weekends.

When calling for a prescription refill please leave the following information:

1. Your name, your child’s name and a phone number where you can be reached. (Speak distinctly and spell your last name. If your child’s last name is different from your’s, please spell it as well.)

2. Name of the drug that needs refilled. If you are unsure how to pronounce it, please spell it.

3. The name and location of the pharmacy where it should be called in.

LOCATIONS

3262 Salt Creek Circle, Lincoln, NE 68504
4020 Hohensee Drive, Lincoln, NE 68516
8201 Northwoods Drive, Lincoln, NE 68505
1336 West A St, Suite B Lincoln, NE 68522
Phone:
402-465-5600
Fax:
402-327-6074

HOURS

Office/Phone Hours
8:00 am to 5:00 pm Monday - Friday
9:30 am to 3:30 pm - Saturday
9:30 am to 1:30 pm - Sunday

Clinic Hours
8:45 to 4:30 Monday - Friday

Evening/Weekend Clinic Hours
West A Location Only
Sick visits only, appointments required
Monday - Thursday starting at 5:30
Saturday 9:00 am - 4:00 pm
Sunday 10:00 am - 2:00 pm