frequently asked questions

general questions

Q. If I chose one of your physicians as my primary care doctor and I am unable to get my child in to that physician on a given day, can I see another physician, physician assistant, or nurse practitioner in your group without a referral?

A. Yes, you are able to see any physician within our group and no referral is needed. Our physicians, physician assistants, and nurse practioners all participate with the same insurance plans and are able to cover for each other in the event you are not able to be seen by your primary care physician.

Q. Why must I show my insurance card at each visit?

A. It is the policy of this office to verify your insurance at each visit. Often, insurance plans can make small changes, such as your group number or your co-payment, even though you stay with the same carrier. Your employer may also change plans. In order to most accurately bill insurance on your behalf, we strive to verify this information at each visit.


3262 Salt Creek Circle, Lincoln, NE 68504
4020 Hohensee Drive, Lincoln, NE 68516
8201 Northwoods Drive, Lincoln, NE 68505
1336 West A St, Suite B Lincoln, NE 68522


Clinic Hours-Weekdays
8:45 am to 4:30 pm Monday – Friday

Clinic Hours-Weekends
West A Location Only
9:00 am to 4:00 pm Saturday
10:00 am to 2:00 pm Sunday

Clinic Hours-Evenings
Beginning in May West A Location Only
Monday – Thursday starting at 5:30 pm

Phone Hours
8:00 am to 5:00 pm Monday – Friday
8:30 am to 3:30 pm Saturday
9:30 am to 1:30 pm Sunday

After hours - call 402-465-5600 and choose option 1 to reach Telephone Line to Care.