Appointments

Online Form

You may request an appointment online by filling out our request form.  Appointments can be requested for within 48 hours up to six months.  If you are in need of a same day appointment please call the main office number.

Request an Appointment

Schedule by Phone

For life threatening illness or injury, call 911. Ask the Emergency Room to contact your child's doctor to discuss their illness or injury.

To schedule an appointment for your child call 402-465-5600

Phone Hours
  • 8 a.m. to 5 p.m. Monday through Friday
  • 8:30 a.m. to 4 p.m. on Saturday
  • 12 p.m. to 4 p.m. on Sunday.
Office Hours
Evening Hours

Parents’ have a desire for convenient, quality healthcare so we have extended hours at our West A location on Monday-Thursday evenings. These same day appointments are for your child’s simple health problems such as sore throat, ear ache, cough, fever or rash.

To schedule an evening appointment, call our office after 3 pm to schedule for the same day. After 5 pm, call Telephone Line to Care at 402-219-7777 or our main office number 402-465-5600 and press option 1. A triage nurse will assist you to schedule an appointment if appropriate or provide home care advice.

Closed on some Holidays
Christmas Thanksgiving New Year's Day Fourth of July Labor Day
Memorial Day Easter Mother's Day Father's Day  

Other select days may have reduced hours.

When to Schedule an Appointment

Well Child Visits

  • Well Child appointments may be scheduled up to 6 months in advance.  Complete Children's Health follows the American Academy of Pediatrics recommendations for frequency of well child examinations.

  • Children under 3 years of age are seen at 2 days, 2 weeks, 2 months, 4 months, 6 months, 9 months, 12 months 15 months, 18 months, 24 months, and 30 months.

  • Annual exams are recommended for children 3 years to 19 years.

  • Other special age considerations.

    • The 12 month exam must be completed after the child has turned 12 months of age for immunization purposes.

    • Kindergarten examinations must be done after March 1st of the year your child will begin kindergarten.  To learn more about our Kindergarten Physical Days visit our page by clicking here.

    • 4 year old annual physical exams must be completed after the 4th birthday for the immunizations to be recognized for kindergarten enrollment.

    • High School Sports - For students involved in high school sports, the Nebraska School Activities Association specifies that the physical be completed after May 1 to be considered for the school year that begins in the fall.  To learn more to go to Nebraska School Activities Association website by clicking here.


Sick Visits

  • Call our office when your child is ill to schedule an appointment. We will schedule an appointment for you or offer you an opportunity to speak to one of our specially trained nurses if necessary.

  • Give a brief statement of your child’s symptoms so the appointment can be scheduled for the appropriate amount of time.

  • Complete Children’s Health often schedules sick appointments on the same day for urgent issues.

  • Each child in the family will need an individual appointment. Please let the scheduler know if you have multiple children needing appointments. Each patient requires additional time and unexpectedly adding patients can cause delays.

  • Arriving at the office without an appointment will result in a wait until an appointment time becomes available.

  • Urgent concerns  should be discussed with our specially trained nurses to determine the appropriate   time and  location for services.

  • Follow up appointments can be scheduled at the desk following your appointment.


Weekend Care

  • Complete Children’s Health is open most Saturday and Sundays to take care of sick children with urgent issues.

  • Well child examinations and chronic illnesses are scheduled during the week.

  • Appointments are scheduled in the order that the calls are received.

Appointment Tips

  • Always call for an appointment so we can best schedule you with a provider for your care.

  • Please inform us when scheduling if you have more than one child that needs to be seen. Each patient requires additional time and unexpectedly adding appointments can cause delays for other patients.
  • Call us in advance if you must cancel your appointment. Your cooperation allows us to use this time to see a another child.

  • Be on time for your appointment. We believe your time is valuable, and we strive to see you and your child at the scheduled time. If you are late for an appointment we may ask you to reschedule your appointment. If you are unable to keep your appointment, please call in advance to let us know, allowing us to schedule another patient. Not calling to cancel an appointment may result in termination of services.

  • Note the location of your appointment. Some of our providers rotate between offices so our schedulers will confirm the location of the appointment with you.

Triage Nurse Telephone Care

Our nursing staff is trained to handle routine questions and help determine if an appointment is needed or if advice can be given over the telephone. Our nursing staff will also determine if your physician's involvement is necessary in answering the question.  The nurses will discuss your questions with your physician between patient examinations and call you back with their instructions. This allows a quick response to your questions. All calls to our nurse line will be returned the same day. If the nurse determines your physician needs to speak to you, the physician will return your call over the lunch hour or at the end of the day. Calls are processed in that way to keep our physicians on time for scheduled appointments.

For more information about this service please review these articles.

Before Your Child's Visit

Well Child Visits

What to Bring to Your Appointment

  • Medical History Form - This form is necessary to provide the "complete picture" of your child's health to your provider. It includes information about the home and school/daycare environments as well as gathering information regarding all health care received outside of our office. By gathering this information, it allows your provider to offer the best care possible for your child(ren). We ask that you update this form once a year after the initial completion of this version of the form.  To get the Medical History Form click here.

  • Questionnaire for your child's age - Your answers on this form are necessary to give your provider details about your child's developmental skills, parent observations, and observations involving day to day activities. For ages 11 and over, there will be 2 questionnaires, one for the patient and one for the parent.  To get the appropriate questionnaire for your child's age click here.

  • Flu Questionnaire - Flu vaccines are offered at each well child visit as supplies are available.  To get the flu questionnaire click here.

  • Insurance Card - We verifity that  your most current insurance infromation on file. We will scan your insurance card each time and keep it on file.

  • Copayment and previous balance payment - We will ask that you pay your co payment and any non-covered services when you check in.

  • Previous health/immunization records - If you have received health care outside of our office, updated copies of medical records including immunization history are necessary to provide the correct immunizations. You may bring these to our office or have the previous health care provider fax them to us at 402-327-6074.  To have us request the records for you fill out our Authorization to Get Records form by clicking here.

  • Optional: Camp and School forms - We have Lincoln Public School forms available at our office. If you require a different form, please bring it with you.

  • List of questions for your health care provider - depending on the type of question, an additional appointment may be required to address some concerns.

What to Wear to Your Appointment

  • Children under 3 should wear easy to remove clothing and shoes.

  • Over the age of 3, should wear a loose fitting t-shirt and gym shorts. A gown may be provided as needed.


Sick Visits

  • Bring along medications that your child is taking.

  • Be prepared to give a history for your current concern including symptoms and fever information.

What to Expect at Your Appointment

Please allow an hour in your schedule to complete a well child examination.

  • Check in
    • Arrive to check in 10 minutes before your appointment time
    • Review patient information for accuracy
    • Show insurance card
    • Pay copayment and balances
    • Fill out any forms that are not already completed
  • Nurses will
    • Measure your vital signs and check height and weight
    • Review questionnaires and answer questions
    • Provide age appropriate education
    • Administer vaccines as recommended by your provider
  • Provider will
    • Examine your child
    • Answer any further questions
    • Make recommendations
    • Develop a plan for any ongoing care needed