Practice Policies
Phone Calls
Our offices can be reached at 465-5600 during the following hours:
8:00 am - 5:00 pm Monday-Friday
8:30 am - 4:00 pm Saturday
12:30 pm - 4:00 pm Sunday
During office hours your call will be handled by our automated phone system with the following selections:
1: Appointments |
6: Nurse Questions & Prescription Refills |
2: Lab |
7: Synagis Team |
3: Billing |
8: Research |
| 4: Referrals & Medical Records | 0: Operator |
After office hours you may call Telephone Line to Care (TLC) at 219-7777. This is our after-hours nurse advice and triage service which can be used when your child is sick or has a minor (non-life threatening) injury. You can also access the TLC website for online help regarding your child's illness.
If your child's illness is life threatening or the injury is major, call 911. Please ask the Emergency Room to contact your child's doctor to discuss this illness or injury.
Appointments
It is our goal to stay on time when seeing patients so we ask that you call and make an appointment for your child to be seen. If you have more than one child who needs to be seen, please tell the scheduler. This will assure that enough time is being reserved for your children.
Please be on time for your appointment. If you are late, we will make every attempt to see your child but it might be necessary to ask you to reschedule.
We do our best to stay on time but occasionally emergencies cause delays. These can be in-office or in-hospital emergencies such as a c-section or admission. If the delay will be lengthy, our staff will need to reschedule your appointment. We make every attempt to reschedule your appointment for the same day with another provider if possible. If not, it will be scheduled with your provider for their next available time.
If you are unable to keep your appointment, please call to let us know. This will allow us to open that appointment for another child.
Several of our providers work at both offices so our scheduler will give you not only the date and time of your appointment but the location as well.
Due to multiple office locations, please make note where your appointment is scheduled.
Prescription Refill
We request that you notify our office at least 24 hours before you need the refill. This gives our nurses enough time to check with the physician before calling in the refill. Prescriptions will not be refilled after the office is closed or on weekends.
When calling for a prescription refill please leave the following information:
1. Your name, your child's name and a phone number where you can be reached. (Speak distinctly and spell your last name. If your child's last name is different from your's, please spell it as well.)
2. Name of the drug that needs refilled. If you are unsure how to pronounce it, please spell it.
3. The name and location of the pharmacy where it should be called in.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund Policy
All refunds for payments made in error will be provided as a credit card used within five (5) business days from the date that the error is discovered and validated. All other payments made by credit card on this site are final.
Shipping Policy
Complete Children's Health does not ship merchandise.
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Credit And Collection Policy
Notice of Privacy Practices
