Salary: TBD
Location: Various
Job Description:
JOB TITLE: Medical Receptionist
GENERAL SUMMARY OF DUTIES: Greets, instructs, directs and schedules patients and visitors. Answers incoming phone calls for appointment scheduling. Proficient in both scheduling and check-in & check-out duties (i.e., greeting, instructing and directing patients and guests of the practice. Serves as a liaison between patient and medical support staff.
SUPERVISION RECEIVED: Reports to Front Office Team Leader.
SUPERVISION EXERCISED: None
TYPICAL PHYSICAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 60 wpm, operate a calculator, telephone, copier, dictation records and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
TYPICAL WORKING CONDITIONS: Work is performed primarily in reception area. Involves frequent contact with patients and their families. Work may be stressful at times. Interaction with others is constant and interrupted. Contact involves dealing with sick people.
EXAMPLES OF DUTIES: (This list may not include all of the duties assigned)
1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Checks in-patients, verifies and updates necessary information in the medical record. Assist patients with ambulatory difficulties.
3. Answers incoming telephone calls, screens calls, takes messages and provides information along with greeting patients in a prompt, courteous and helpful manner. Maintains appointments through computerized scheduling program (and appointment book as necessary).
4. Works with physicians and other staff to develop and/or improve patient scheduling guidelines and adheres to established
5. Answers telephone screens calls, take messages, and provides information.
6. Typing correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
7. Screens visitors and responds to routine requests for information
8. Maintains work area and lobby in neat and orderly manner.
9. Observes patient flow and makes recommendations for improving efficiency.
10. Assists with the measurement of patient satisfaction (including the development, distribution and collection of surveys) and makes recommendations for improvement.
11. Attend meetings as required.
12. Performs related work as required.
PERFORMANCE REQUIREMENTS:
Knowledge, Skills & Abilities:
Knowledge of business office procedures. Knowledge of grammar, spelling, and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, patients’ families and/or guardians, physicians, employees, and the public. Working knowledge of computerized scheduling systems and general scheduling principles within a primary care clinic setting. Ability to maintain positive and cheerful attitude at all times, even when under stress. Ability to work collaboratively with physicians and staff to attain business and organizational goals.
Education: High school graduation or GED required, Associate’s Degree preferred.
Experience:
1. One-year work experience in a medical office setting.
2. Knowledge of medical terminology desirable
3. Word processing and computer experience.
Certificate/License: None
ALTERNATIVE TO MINIMUM QUALIFICATIONS: None
Contact Information:
E-mail: HR@cch-neb.com
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