Billing Questions
If you think there is an error with your account or have questions about your bill, please contact us as soon as possible at 402-327-6010. We must hear from you no later than 60 days after your first bill is sent on which the error problem appeared.
You can telephone us, but doing so will not preserve your
rights. In writing, give us the following information: your
name, account number, the dollar amount of the suspected error,
the posting date of the transaction in question, and an explanation
of why you believe there is an error. If you need more information,
describe the item you are unsure about. Please be sure the
person responsible for the account signs all correspondence.
Q.
Does your office participate with my insurance plan?
Our office participates with many of the major plans in the
Midwest including:
- First Health
- Mutual of Omaha
- Coventry
- Midlands Choice/Beechstreet
- Aetna
- Cigna BCBS HMO/PPO
- United HealthCare
- Tricare
- PHCS
Q. Do you submit insurance claims for us?
Our billing department will make two attempts to obtain payment from your insurance carrier. We submit your claim once you have been seen and then again in 30 days if no payment is made by your insurance carrier. At 60 days if no payment is received by your insurance, we will then bill you and ask that you assist us in following up with your insurance plan.
Q. Will a copay be collected at each visit?
Because we are contracted with your insurance to help keep your insurance costs down, as part of that effort, our agreement with your insurance carrier states we will collect one copay per child at the time of each visit. Some carriers do not assess copays for well child visits. If you are sure that yours does not, please inform the front desk at the time of check in.
Q. How will I be billed for services?
Our office sends out statements monthly on any balance that is due from you after your insurance has settled the claim for your child’s services. You are billed for any deductibles, coinsurance or other out of pocket expenses determined by your insurance carrier.
